Privacy Policy
Last updated: October 10, 2024
Xclusive Oy (“we”, “us”, or “our”) operates the xclusive.fi website (the “Site” or “Service”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from xclusive.fi (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). By using the Site, you agree to the terms of this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on the Site, and the “Last updated” date will be revised accordingly. We encourage you to review this page regularly for updates.
Information We Collect
We collect personal information to provide our Services and improve your experience, particularly for processing orders and managing your experience as a customer on our clothing resell platform.
Information You Provide Directly:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Billing and shipping address, payment details, and email address for receipts.
- Account Information: Username, password, and any security questions you may set up for account security.
- Shopping Information: Items you add to your cart, wishlists, product reviews, loyalty points, or gift card information.
- Customer Support: Details you provide when contacting us for support or inquiries.
Information We Collect Automatically:
We may automatically collect certain data when you interact with our Site, including:
- Usage Data: Your IP address, browser type, browser version, the pages you visit on our Site, and how long you spend on each page.
- Cookies: We use cookies and similar technologies to track your activity on our Site and store certain information. You can adjust your browser settings to block cookies, but this may affect the functionality of our Site. For more details about how we use cookies, click here to see our Cookie Policy.
How We Use Your Personal Information
We use your personal information to:
- Provide Services: Fulfill your orders, process payments through Woo Payments, and manage your account on our clothing resell platform.
- Customer Support: Respond to your inquiries and provide assistance.
- Marketing and Advertising: Send you marketing materials or promotional offers through email if you have opted in to receive them.
- Improve Our Site: Analyze site performance and improve functionality.
- Security and Fraud Prevention: Ensure your transactions are secure and protect your account.
Sharing Your Personal Information
We may share your data with:
- Service Providers: Such as Woo Payments for payment processing, and other services essential for running the Site.
- Analytics Providers: For analyzing user behavior on the Site.
- Legal Compliance: If required by law or to enforce the terms of our agreement.
We do not sell your personal information to third parties.
Cookies
Cookies are small files that are stored on your browser when you visit our Site. We use cookies to:
- Remember your preferences and shopping cart.
- Track your usage to improve our Site.
- Provide personalized content and advertising.
You can disable cookies in your browser settings, but doing so may limit the functionality of the Site. For more information on how we use cookies, click here to view our Cookie Policy.
Security of Your Information
We take the security of your personal information seriously and use industry-standard security measures, including encryption, to protect your data during transmission and storage. However, please be aware that no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
If you believe your account has been compromised, please contact us immediately at [email protected].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, such as:
- Order Information: Retained for 10 years for tax and accounting purposes.
- Customer Account Information: Retained until you request deletion.
- Marketing Preferences: Retained until you unsubscribe from our communications.
Complaints
If you have complaints about how we process your personal information, please contact us at [email protected]. If you are not satisfied with our response to your complaint, and depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For those in the European Economic Area (EEA), you can find more information on how to contact your local data protection authority by visiting the European Data Protection Board (EDPB) website HERE.
Your Rights
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Correct inaccurate information.
- Deletion: Request deletion of your personal data (unless we need it for legal reasons).
To exercise any of these rights, contact us at [email protected].
Plugins We Use
We use plugins and third-party services that may collect or process your information. These include essential plugins for improving website performance and functionality, such as WooCommerce, Woo Payments, MailPoet, and others essential to the operation of our Site.
Children’s Privacy
Our Site is not intended for anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware of such data collection, we will delete that information immediately. If you believe your child has provided personal information, please contact us at [email protected].
Third-Party Websites
Our Site may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information. Any third-party links on our Site do not imply endorsement of the content or practices of those websites.
Business Information
- Company Name: Xclusive Oy
- Business ID: 3479121-8
- Address: Kulosaaren Puistotie 30, Helsinki, Finland, 00570
- Email: [email protected]
If you have any questions about this Privacy Policy or your data, please contact us at [email protected].
